Our Philosophy
Pinnacle Performance Improvement Worldwide approaches every client with one focus: performance improvement.
Our clients tell us we bring
to them careful listeners, thoughtful questioners, committed consultants and
improved 
results. We engage every person and every organization in a three-step
process, including information, idea and opinion-gathering to clarify objectives,
engaging program delivery and thorough post-interaction performance evaluation
and management to ensure that intended organization goals are understood and
practiced.
When we improve performance, everyone wins. We guarantee the results of every intervention, or our fees are refunded. We have never had to return a client investment.
Our Client Engagements: Management Consulting, Corporate Training and Business Education Services
We have delivered a variety of client engagements. Our collaborations with many clients have included multiple interventions, not limited to one type or species. We look to provide every client with skills, knowledge and behavior transfer.
We Promise
No matter the engagement, Pinnacle Performance Improvement Worldwide makes this commitment to you:
- We will focus with you on specific organization goals and objectives
- We will proceed with you collaboratively (We work "with" you, not "at" you.)
- We will strive to implement mutually-agreeable and measurable results
- We will continue to communicate with and respond to you quickly
- We will always be open to changes in our project scope which may occur, and discuss these with you candidly, directly and confidentially
- We will remain with you until performance improves
Recently our clients have
tended to emphasize areas such as leadership, improving workplace communication,
mastering change, team-building, sales and customer service. Our responses have
been both at the organizational development and management education level.
We find and our clients appreciate that we can work effectively with individuals
at all "levels" within the organization, be they a president, chief
information officer, director of human resources, sheet metal worker or housekeeper
(actual titles for actual client and employee contacts).
At this writing, Pinnacle Performance Improvement Worldwide has worked with more than 70 clients in four countries. We publish many of our observations about performance, productivity and management in a variety of publications, including Customer Service Management, ASTD/Performance in Practice and Successful Meetings.
