Managing and Supervising Effectively
Series: Essential Management Skills
Course: Making Delegation Work
Do you have trouble entrusting your work to others? Are you frequently putting in overtime? If so, you may be working harder, but not smarter.
This fast-paced, intensive one-day seminar gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff and build morale. Take this opportunity to pinpoint the right task, the right time and the right person to help you maximize productivity for you and your team.
Who Should Attend
Managers, supervisors, project managers and team leaders who have direct reports or who work in a team environment.
How Participants Will Benefit
- Exhibit greater competence and confidence in assigning work and responsibilities
- Foster greater teamwork, cooperation and collaboration through clear delineation of roles and authority
- Prevent miscommunication when setting tasks and expectations
- Influence peers and team members to share your responsibilities
- Empower and motivate staff to handle more difficult assignments
What We Will Cover
- The repercussion of poor delegation on performance and how to avoid common mistakes
- Delegation basics: what to assign, whom to select, when to start, how to maintain control and give feedback
- How to delegate to a group
- R-A-M-P-S: memory aid for effective delegation
- Communication issues, checkpoints and task-related support
- How to overcome reluctance, resistance and lack of motivation
- Delegating without authority: influencing strategies to persuade peers to take on additional responsibilities
- Setting success milestones
- Quality management and accountability
- Control and follow-up procedures (without micromanaging)
- How to recognize, reinforce and reward performance
- Practice, role-play, case studies and script analysis
Making Delegation Work
Learning Objectives
- Differentiate Between Effective and Ineffective Delegation
- List Five Types of Responsibilities Than can Be Delegated and Five That Cannot
- Identify the Three Types of Authority and Three Levels of Authority You Can Delegate
- List at Least Three Criteria for Picking the Right Person for Delegation
- Describe and Demonstrate the R-A-M-P-S© Process for Effective Delegation
- Describe Three Special Considerations for Delegating to a Group of People
- Describe How to Handle Your Reluctance to Delegate
- Describe How to Handle Resistance
- Describe How to Monitor Progress Appropriately Without Micromanaging
- Describe How to Provide Useful Coaching to Ensure Success
Understanding Delegation
- Define Delegation
- Describe the Steps in the Delegation Progress
- List Three Reasons People Avoid Delegating
- List at Least Three Benefits of Delegating
- Differentiate Between Effective and Iineffective Delegation
Assessing Opportunities and Candidates for Delegation
- List Five Types of Responsibilities Than Can Be Delegated and Five That Cannot
- Identify the Three Types of Authority and Three Levels of Authority That Can Be Delegated
- List at Least Three Criteria for Selecting Appropriate Candidates for Delegation
- Describe the Degree to Which You Are an Empowering Delegator
Setting Expectations and Providing Support
- Describe How to Conduct a Delegation Meeting
- Describe the R-A-M-P-S© Delegation Memory Aid
- Identify Three Special Considerations for Delegating to a Group of People
- Describe How to Use a Delegation Matrix
- Describe How to Influence a Peer to Accept Delegation of a Task
Handling Your Reluctance and Their Resistance
- Describe the Emotional Dimensions of Delegation
- Describe How to Handle Your Reluctance to Delegate
- Describe How to Handle Resistance to Your Efforts to Delegate
Following Up
- Describe How to Monitor Progress Appropriately Without Micromanaging
- Describe How to Provide Useful Coaching to Keep Delegates on Track
- State How to Provide Recognition, Reinforcement, and Rewards
Putting It All Together
- Describe How to Delegate Effectively
- Conduct a Delegation Meeting Using the R-A-M-P Delegation Memory Aid©
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