Managing and Supervising Effectively

Series: Essential Supervisory Skills

Course: Management Skills for New Supervisors

Jump-start your management career with the strategies you'll learn in this comprehensive practical program.  Understand how business trends affect the way you manage-- and identify the skills you need to keep up with these changes. This unique course combines a wide range of managerial topics with Ken Blanchard’s Situational Leadership® II* model assessment instrument. Together, they will provide you with a foundation for both short-term success and long-term growth.

How Participants Will Benefit:

• Enhance your management ability and gain a deeper understanding of management’s roles and responsibilities
• Use improved communication to effectively set expectations for your direct reports
• Adapt your leadership style to meet the needs of individual team members
• Communicate organizational goals effectively
• Gain familiarity with diversity issues and know what actions to take
• Learn a six-step method for successful delegation
• Improve your staff members’ performance through a proven-effective coaching model
• Capitalize on your direct reports’ natural motivators for success

What We Will Cover:

• The roles and responsibilities of managers and direct reports: why you need to set expectations with your direct reports and how to do it
• Diagnosing the needs of your people at a point in time and using the leadership style that's most productive
• Identifying the tools for effective communication-within and outside your organization
• Clarifying the manager's responsibilities in a diverse workplace
• The benefits of, the roadblocks to, and the steps to take for successful delegation
• The importance of coaching as a management skill: to improve, maintain and exceed current performance
• Identifying the factors that motivate you and your employees
• Developing people
• Helping your employees become self-reliant achievers
• How to adapt your style to the skills and commitment of the people you want to influence
• With some people, managers have to provide a great deal of direction
• With others, encouragement and appreciation trigger the best results
• Still others deliver their best when allowed to take the ball and run with it
• As a manager, becoming more flexible and responsive to your employees' needs

Management Skills for New Managers
and Supervisors

Learning Objectives

• Understand How to Succeed in a Rapidly Changing Environment
• Learn How to Plan, Organize, Communicate and Monitor
• Apply the Most Appropriate Supervisory Style to Individuals and Situations
• Understand Your Legal Responsibilities
• Solve Problems Effectively by Using Active Listening Skills to Ask the Right Questions
• Learn How to Give Constructive Criticism
• Understand How to Apply Various Motivation Techniques
• Maximize Productivity by Leveraging a Diverse Workforce
• Learn Techniques to Help You Cope with Difficult Employees
• Use Delegation for Effective Employee Development, Time Management and Motivation
• Learn a Six-Step Coaching Model and Create an Action Plan

Embracing Your New Role

• Establish Your Overall Objectives for the Course
• Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your Supervisory Role
• Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating, Monitoring
• Demonstrate Three Supervisory Styles and Discuss When and How to Use Each One

Managing a Diverse Workforce

• Discuss Various Kinds of Diversity and Explain How It Affects You, Your Work Unit, Your Company
• Explain the Key Laws Relevant to Your Supervisory Position
• Explain the American with Disabilities Act (ADA), Hostile Environment and Other Key Laws and Legal Terms
• Discuss Your Obligations Regarding These Laws
• Demonstrate How to Handle Challenging Situations in Legally Solid Ways

Filling Your Communication Skills Toolbox

• Discuss Advantages and Disadvantages of One-Way and Two-Way Communication and When to Use Each
• Capitalize on the Benefits of E-mail
• Demonstrate Paraphrasing to Check Content Understanding
• Experience the Impact of Nonverbal Communication
• Send Harmonious Messages
• Ask Questions That Get the Answers You Need

Coaching for High Quality Performance

• Demonstrate Giving and Receiving Criticism Constructively
• Explain How to Minimize Defensiveness in Yourself and Others
• Specify Your Own Coaching Strengths and Weak Spots
• Demonstrate a Five-Step Coaching Discussion Model
• Deliver and Profit from Peer Feedback

Creating a Motivational Environment

• Explain the Components of a Motivating Environment
• Discuss How Behavior Is a Function of Its Consequences
• Demonstrate Rules for Reinforcing Productive Behavior
• Explain How to Avoid Common Reinforcement Mistakes
• Use Delegation as a Motivational Tool
• Develop a Strategy for Solving a Current Employee Motivational Problem

Managing Performance Appraisals

• Discuss Your Company’s Uses of Its Appraisal System
• Demonstrate How to Keep Effective Records
• Explain How to Protect the System’s Legal Integrity
• Write a Performance Appraisal Document
• Conduct a Performance Appraisal Meeting
• Cope with Various Employee Reactions

Managing Time Effectively

• Understand Key Principles of Managing Time Effectively
• Share Time Management Best Practices
• Explain How to Avoid Typical Time Wasters
• Demonstrate Five Stages of Managing Meetings Effectively

Planning for Continuing Growth

• Select and Prioritize Your Own Next Steps
• Develop an Action Plan for Continuing Professional Development
• Critique Other Action Plans and Recommend Strategic Action Steps

==>> Return to Main Page for Managing and Supervising Effectively