Managing and Supervising Effectively

Series: Essential Supervisory Skills

Course: Confronting the Tough Stuff: Management Skills for Supervisors

Learn how to successfully manage timely “real-life” challenges and increase your value and effectiveness as a leader!
In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through “survivor” shock from layoffs, mergers and acquisitions.
Who Should Attend
Managers and supervisors with three to five years of experience, process and production supervisors and graduates of AMA’s Management Skills for New Managers, Management Skills for New Supervisors and Making the Transition from Staff Member to Supervisor.
How Participants Will Benefit

• Master practical, proven techniques for dealing with uncomfortable, challenging situations
• Become skilled at trying to avoid potentially litigious situations
• Write a difficult-to-create performance evaluation
• Enhance your team-coaching skills
• Overcome communication barriers to productivity
• Understand how to supervise while coping with survivor shock

What We Will Cover

• How to coach uncooperative employees
• Constructive and destructive conflict and how to capture conflict’s benefits
• Techniques for using conflict to increase cohesion
• The four stages of mediation
• Learn to delegate effectively to reluctant staffers
• Motivate “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance
• How to write helpful, legally-sound performance appraisals

Confronting the Tough Stuff: Management Skills for Supervisors

Introduction—Learning Objectives

• List the Major Topics to Be Considered
• Discuss the Value of Confronting the "Tough Stuff"
• List Ground Rules for the Meeting
• List Collective Goals
• Complete Pre-Work Exercises to Pinpoint Personal Goals
• Explain the Contribution Connection©

Coaching Uncooperative Employees

• Define "Diversity" and How It Relates to Coaching Difficulties
• List Specific Behaviors You Expect from Your Employees
• Reaffirm the Importance of Coaching Today
• Explain the Value of Eleven Critical Coaching Skills
• Use the Contribution Connection©to Plan a Coaching Approach for Your Own Most Challenging Employee

Resolving Conflict to Increase Cohesiveness

• Discuss Constructive and Destructive Conflict and How to Capture Conflict’s Benefits
• Describe Four Resolution Positions and Your Own Style Preferences
• List Techniques for Using Conflict to Increase Cohesion
• Demonstrate the Contribution Connection©Approach to Resolving Conflict
• Explain Four Stages of Mediation
• Mediate Disputes between Others

Delegating to Reluctant Staffers

• Discuss the Difference between Delegating to an Individual and to a Team
• List Ways to Make Delegation "Attractive" in Tough Times
• Explain Six Authority Levels and Explain the Importance of Delegating Them Specifically
• Develop an Authority Level Matrix for Two Staffers
• Demonstrate the Contribution Connection©as a Delegation Monitoring Tool and Delegation Meeting Guide

Motivating "Survivors"

• Discuss Key Issues for "Survivors"
• Face the Feelings behind Complaints, Accusations
• List Strategies for Helping People Through
• Use the Contribution Connection©to Plan Alliances to Overcome Organizational and Interpersonal Obstacles to Performance

Managing Performance: The Written Part

• Adapt the Contribution Connection©Framework to Draft Hard-to-Write Documents
• Use Grammar and the "Power of Three" to Confront Tough Writing Tasks
• Write and Edit Corrective Action Memos That Encourage Behavior Change
• Write Helpful, Legally-Sound Performance Appraisal Documents
• Develop and Use a Customized Editing Checklist

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