Managing and Supervising Effectively

Series: Preparing for Management

Course: Making the Transition to Management

Set the stage for a successful management career!
This seminar will help you lay the foundation for your management career and provide you with easy-to-apply tools you need to make a successful transition into your new role. In just two days you will gain the practical know-how you need—and the confidence you want—to plan, organize, coach, motivate, delegate and communicate in order to be an effective new manager.

Who Should Attend

Newly appointed or prospective managers with less than one year of management experience.
How Participants Will Benefit

• Understand your new managerial responsibilities—and make a quick, effective transition to your new role
• Establish credibility and effective work styles
• Build alliances with peer managers
• Master the basics of coaching, communication, motivation, delegation and performance management
• Practice your listening and feedback skills
• Become an effective member of the management team

What We Will Cover

The Challenges of Making the Transition

• Build successful relationships with managers, peers and direct reports
• Know what is expected of a manager
  
  
  Flexible Management Style
• Understand and use style as a management tool
• Learn how to “flex” your management style to manage with more confidence
  
  
  Communication and Feedback
• How to listen at a new level: internal listening vs. focused listening
• Effective/corrective feedback and when to use it
  
  
  Performance Management
   
• How to align organizational interests with the individual’s interests 
• Create an ongoing process to interact, communicate, provide feedback, coach, delegate, motivate and set goals for direct reports
• Constructive criticism techniques
  
  
  Coaching
• Understand the who, what, when and why of coaching
• The two types of coaching; knowing when and how to coach an employee
  
  
  Delegation
• What to and what not to delegate
• Delegating techniques to achieve win-win outcomes
• Exercise and self-assessment
  
  
  Setting Goals
• The difference between vision and goals
• How to set SMART goals
  
  
  Motivation
• Recognition, encouragement and productivity
• How to motivate and create a positive work environment
• Self-assessment exercise and persoanl action plan

Making the Transition to Management

Learning Objectives

• Understand the Role of a Manager
• Appreciate the Difference between Being a Manager and Being an Individual Contributor
• Employ New Management Functions for the 21st Century
• Understand Your Style and the Styles of Those Around You
• Learn to "Flex" Your Style So That You Can Be More Effective as a Manager
• Improve Your Communication Skills
• Enhance Your Listening Skills
• Use Effective Open-ended Questions
• Know When and How to Give Feedback
• Coach Your Employees
• Get Work Done through Others by Delegating
• Set and Assign Goals for Your Direct Reports
• Recognize and Reward Your Direct Reports

Roles and Responsibilities

• Identify the Difference between Being a Manager and Being an Individual Contributor
• Define the New Additional Functions of Management Needed for the 21st Century

Developing a Flexible Management Style

• Understand and Use Style as a Management Tool
• Know Your Own Style
• Identify and Understand the Styles of Others
• Learn How to "Flex" Your Management Style to Improve Your Managerial Effectiveness

Communication and Feedback

• Listen at a New Level
• Use Open-ended Questions as a Communication Tool
• Use Paraphrasing as a Listening Technique
• Use Empathy to Clarify and Improve Your Listening Skills
• Understand the Power of Words in the Communication Process
• Understand the Types of Feedback and When and How to Use Each

Manager as Coach

• Understand Coaching in the Management Context
• Know When and How to Coach an Employee
• Utilize the Two Types of Coaching

Delegation

• Know Why and When to Delegate
• Recognize Delegation Myths
• Follow a Model for Delegating Work to Your Employees

Setting Goals

• Understand the Difference between a Vision and a Goal
• Know How to Devise SMART Goals

Motivation

• Define Motivation
• Understand the Cycle of Productivity
• Understand Your Own Ability to Motivate Your Employees
• Develop Your Own Top Ten List of Ways to Motivate Employees

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