Managing and Supervising Effectively
Series: Enhancement Skills
Course: How to Build a More Positive Work Environment
Reinforce positive behavior to create a more collaborative and productive workplace.
Can attitudes on the part of employees and companies affect: productivity and morale, sales and customer service, absenteeism and turnover? The answer is a definite yes! Having a positive attitude affects virtually every part of a company’s operations for the better.
This seminar will enable you to combat counterproductive behaviors and create a positive work environment. From conflict management to influential and creative problem-solving skills, you’ll acquire powerful know-how and action plans to identify and address attitudes and behaviors that will result in more collaboration and productivity for your organization, your team and yourself.
Who Should Attend
Executives, managers, supervisors, team leaders, team members and anyone else who must meet the challenge of changing negative cultures and staff behaviors.
How Participants Will Benefit
- Boost employee productivity, loyalty and morale
- Create an environment of open communication where everyone’s contribution counts
- Reduce stress in yourself and others
- Protect yourself and your team from widespread negativity
- Reduce employee turnover and absenteeism
- Implement organizational and leadership strategies to increase loyalty and productivity
What We Will Cover
- Twenty-five effective ways to overcome counterproductive attitudes
- Get staff to agree to change their behavior
- Learn how to enhance team performance
- Proven techniques to handle complainers, victims and blamers
- How to respond to trickle-down negativity
- Identify the best strategies for introducing change
- How to be a positive force for change
How to Build a More Positive Work Environment
Overview
- Give Individuals the Practical Tools and Skills to Manage Negativity in the Workplace
- Combat Negativity in Your Organization, Your Team, and Yourself
- Develop Skills and Action Plans to Take Back to Your Company to Identify and Eliminate Negative Behaviors and Attitudes
What Is Negativity and What Are Its Causes?
- Identify the Behaviors of Negative Individuals and Their Impact on the Bottom Line
- Determine the Causes of Individual Negativity
- Assess the Difference between a Negative and a Positive Perception
- Identify the Negative Habits You Need to Change
- Use the Six-Step Negativity Change Model
Strategies for Overcoming Our Own Negativity or the Negativity of Others
- Identify Specific Strategies to Take When Behaving Negatively
- Use Strategies for Overcoming Negativity in a Real Situation
- Use the Life Styles Inventory (LSI) to Assess Your Current Thinking and Behavior—to Recognize Your Specific Strengths, as Well as Any "Stumbling Blocks"
No Pass-Through Management
- Position No Pass-Through Management in the Decision-Making Process
- Describe the Desired Behaviors for No Pass-Through Management
- Identify Specific Uses for No Pass-Through Management
Overcoming the Negativity of Others
- Identify the Seven Approaches for Overcoming the Negativity of Others
- Use the Six-Step Model for Confronting Negators
- Recognize Specific Types of Negativists
Working with Challengers
- Identify What Is Meant by a Challenging Employee, Give Examples, and Discuss Why Managers Sometimes Resist Challenging Employees
- Develop Strategies and Techniques That Can Be Used to More Effectively Manage Challenging Employees as Positive Contributors to the Organization
Changing the Organizational Culture to a More Positive One
- Determine How the Changing World of Work Has Influenced Workplace Negativity
- Describe What Is Meant by an Organization’s Culture
- Assess How Change Is a Leading Cause of Organizational Negativity
- Identify the Best Strategies for Introducing Change
- Implement Organizational and Leadership Strategies to Increase Employee Loyalty and Positiveness
The Power of a Positive Attitude
- List the Benefits of Having a Positive Attitude
- Assess Ways to Spread a Positive Attitude to Others
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