Managing and Supervising Effectively

Series: Enhancement Skills

Course: Project Management Essentials

How do we manage projects and customer relationships effectively?  How do we understand the full scope of a customer “project”?  How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects?  To whom do we delegate specific responsibilities and when?  These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.

Who Should Attend

This program is an important course for anyone who manages projects, regardless of their experience.  In many organizations, this course serves as an important resource for getting everyone “on the same page” and using the same language.

How Participants Will Benefit

• Understand the essentials of project management
• Plan for identifying project needs
• Practice scheduling and teaming
• Create the necessary plans which will allow you to more effectively manage projects to success
• Help you to more effectively manage others’ expectations
• Keep projects on track
• Gain knowledge and skills you can apply to all project team situations
• Keep content, process and structure on track to produce positive outcomes

Project Management Essentials

Introduction to Project Management

• What is a Project?
• What is Project Management?
• What skills do you need to effectively manage projects?
• Why is Project Management needed?
• Leading contributors to Project Success

Identifying Needs, Starting Toward Solutions

• Identifying Stakeholder Needs and Expectations
• Identifying Business Requirements
• Performing a Systems Requirements Analysis
• Performing a Human Resources Analysis
• Identifying Roles and Responsibilities
• Creating a Scope Document
• Gaining Stakeholders’ Consensus and Approval
• Case Study

Scheduling and Teaming

• Planning
• Creating a Work Breakdown Structure
• Performing Risk Management
• Developing Effort, Time, and Cost Estimates
• Creating a Project Schedule
• Creating a Budget
• Creating a Project Team

Management Planning and Execution

• Creating a Vendor Management Plan
• Creating a Resource Management Plan
• Creating a Communication Plan
• Creating a Quality Management Plan
• Creating a Project Management Plan
• Case Study
• Execution
• Track the Project and Resolve Issues
• Manage Resources

Managing Project Success and Customer Satisfaction Success

• Managing Quality
• Managing the Project Team
• Managing Change
• Case Study
• Project Closure
• Conducting a Customer Acceptance Meeting
• Conducting a Project Review
• Identifying the Lessons Learned
• Compiling a Project Report
• Case Study

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