Welcome to Pinnacle Performance Improvement Worldwide Consulting, Wayland, MA

Persuasion and Influencing
Skills: Cooperation and Collaboration

Who would you like to influence more effectively: Your manager? Co-workers? Employees? Key customers? Suppliers? Whether you need to influence someone to go along with your ideas, to make and keep commitments, to help you complete a task, or to work in a team, your success depends on using your personal power and communication skills. This fast-paced workshop will sharpen your skills for influencing and persuading others. You will learn to create rapport, ask directly, listen effectively, and use proven interpersonal skills to improve your effectiveness with individuals and with groups.

SEMINAR OUTLINE

Day One

INFLUENCE STYLES

  • Approaches to influence
  • Identifying your style
  • Pros & Cons of each style
  • Skills needed for each

PLAN TO INFLUENCE

  • What do you need/want?
  • Defining objectives
  • Clarifying your values

FIRST PRACTICE

  • What was difficult?
  • What would help?
  • "Real-Life" cases

CREATING RAPPORT

  • The key skill for rapport
  • What to notice in others
  • Matching perceptions

EXPECTATIONS & RESULTS

  • Self-fulfilling prophecy
  • Your expectations of self & others

EFFECTIVE LISTENING

  • How do you listen now?
  • Risks & roadblocks
  • Active Listening Skills
  • Adding EmpathyII.

Day Two

GAINING COMMITMENT

  • Assessing the other(s)
  • What do I want from them?
  • How to ask for it
  • What did I learn?

BUILD ASSERTIVENESS

  • Win-lose approaches
  • Win-win approaches
  • How to recognize each style
  • Practice exercise· Some Do's & Don'ts
  • Body Language

INFLUENCE IN GROUPS

  • Influence and leadership
  • Task-related behaviors
  • Relationship behaviors
  • Behaviors that help in both areas
  • Counterproductive actions to avoid

GROUP EXERCISE

  • What did you do well?
  • Where can you improve?

WIN-WIN INFLUENCE

  • Guidelines & reminders
  • Follow-up report

 

July 16 and 17, 2007, Miami, FL

Registration Fee: $350

 

 

 

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